Customer Care Specialist YMCA of Auckland Inc location Waikato.

What will you be doing creating a welcoming and friendly environment for customers, both new and existing.

Providing reception services, including customer queries and cash handling and cashing up. Administration, till reconciliation and data entry tasks associated with customer enrolments, memberships, bookings and subsidies. Promote and sell all programmes, services and retail items offered within the Centre. Ensuring your documentation / record keeping is correct and following YMCA process and policy. Working as part of a team but also on your own initiatives. Cover rostered shifts including Saturday’s and Sunday’s 8.00am-4.00pm.

What experience/skills do you need an ability to work at pace. A good understanding of computers and membership systems an advantage. An ability to convert maybes to members. Excellent communication skills, actively listens, draws out information and follows through.

High work standards, pays attention to detail and initiates self-checking procedures, ensures high levels of accuracy and consistency. Ability to prioritise, plan and set objectives and goals and use time effectively. Credibility and professional integrity, act and dress in a manner that conveys high personal and professional standards, while engaging with colleagues, customers, parents and children.

What the YMCA offers specific job and safeguarding training with opportunities for continuous improvement. A great team, organisational culture. Career opportunities. YMCA buying privileges and discounts including free gym membership. Car parking.

About the YMCA you probably know the song, but did you also know that YMCA North employs around 800 employees across Auckland, Hamilton, Tauranga and Rotorua. Our operations include facility management, health and fitness, early childhood education, before and after school care, holiday programmes, accommodation, outdoor camps, recreation, aquatic, fundraising and youth programmes. As a not for profit, for over 150 years YMCA has been about families.

Safeguarding YMCA North is committed to Child Protection and the safeguarding of children and young people in our care and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with YMCA North Safeguarding Policy.